Frequently Asked Questions

The listing is for a pair of items, and there are two pairs available. Sometimes I split larger sets of items up to give people the choice to buy as many or as few as they want.

All pieces of stock have been carefully measured, with each dimension given in the description. In many cases, smaller items are photographed with a scale measure in the picture. It is vital that you (the customer) check this information to ensure that it meets your requirements before purchasing. All items are listed as what they were intended for, and not necessarily what they are suitable for now. This is relevant when purchasing stemware pre-1950; what is listed as a Georgian or Victorian wine glass may only be functional as a modern-day sherry or liqueur glass.

All items have a condition report at the end of their description. Each piece has been individually assessed and anything beyond standard ‘wear and tear’ is mentioned, including manufacturing flaws. Please be aware that all items are second hand, and some wear (commensurate with age and use) is to be expected. I endeavour to include photographs of any more noticeable flaws or areas of wear, but it may not be exhaustive.

Although many pieces are ‘one-offs’, there may be more than one item or lot available. If items are deemed more or less identical, they will be under the same stock number with a multiple quantity. If there is a slight difference in the dimensions, then items or lots will be listed separately to allow customers to choose the best match for them. If you are looking for multiples but can’t find what you’re looking for, don’t hesitate to get in touch with your request.

I am happy to try to source glass stemware and tableware. Whether it is Georgian or Victorian stemware or even 20th century British lead crystal, feel free to get in touch and send pictures along with dimensions (if known) and quantity required and I will do my best to find them for you. As of 2024 I have stopped sourcing ceramic items. Please be aware that stock purchasing is a random process and so we are unable to give an estimated timescale in which pieces will be found.

Unfortunately due to the huge variety of sizes and shapes of items, I am unable to offer a presentation box or gift-wrapping service. There is the option to include a compliment slip if sending as a gift; just get in touch to discuss this.

Legacy Antiques and Collectibles Ltd trades exclusively online, and therefore does not have a ‘bricks and mortar’ shop to visit. It is possible that you may view a specific item prior to purchasing, but there is nowhere to ‘browse’ the stock. All viewing is via appointment only.

Legacy Antiques and Collectibles Ltd has always offered worldwide shipping. However, in some cases, items are either too large or too high value to be covered by shipping insurance. Unfortunately, this means that these items cannot be shipped outside of the UK and are offered for collection only.

I always try to fulfil orders as quickly as possible, but items may take up to 7 days to arrive (UK Mainland). If you require your item(s) urgently then please get in touch as this can usually be arranged.

Purchases made and shipped within the UK will usually be sent via Royal Mail Tracked 48 and Royal Mail Second Class Signed-For services. Royal Mail Special Delivery Next Day (1pm) is generally used for parcels over a value of £150, and Parcelforce 48 services are used for bulky or heavy items. Special Delivery items are guaranteed to arrive by 4pm the day after they have been shipped (Monday to Thursday) and will require a signature upon arrival. Royal Mail Second Class Signed-For and Royal Mail Tracked 48 will generally take 2-3 working days to arrive, but this could be longer during busy periods. Parcelforce 48 is delivered within 2-3 days after it has been posted, but it will vary depending on whether the item was posted before or after the last collection.

For guaranteed delivery at the weekend, an additional fee may apply. You must contact us to check the availability of this service.

Items posted to Europe are estimated to arrive within 3 to 5 working days from the date of shipping.

Items posted to the Rest of the World are estimated to arrive within 5 to 7 working days from the date of shipping.

The delivery times quoted above are estimates and may be delayed depending on the time of year.

I offer free shipping within the UK and will endeavour to keep the costs of international shipping to a minimum. If there is a large discrepancy between the charge and cost of this shipping, I will refund this difference.

I am always happy to send gifted items to friends or family on your behalf. Receipts can be left out of the parcel and sent to the billing address (if requested) and a compliments slip can be written on your behalf. Items can also be sent out to arrive on or before a specific day, if requested in advance.

You are welcome to collect your item from the registered address in Frome, Somerset. This will have to be discuss and arranged in advance.

All items are shipped via trackable methods and a signature may be required upon delivery. The tracking number is either emailed to you directly or uploaded to your order; this will automatically generate an email to the email address you have provided. The tracking number can then be copied and pasted into the courier’s website to give you the whereabouts. It is always worth checking with your local sorting office if your item appears delayed, as quite frequently postal workers attempt delivery but do not always leave a card.

Legacy Antiques and Collectibles Ltd processes card payments via Stripe.

I am also happy to accept payment via BACS. If opting for a method other than a credit or debit card, please get in touch so that this can be arranged.

Legacy Antiques and Collectibles Ltd is not VAT registered, and therefore you are not required to pay VAT on your purchase(s). You may need to check if you are having the items sent to a country outside the UK as there may be import taxes.

We offer a fourteen (14) day ‘no quibble’ returns policy. You can read more about our returns policy here.

While great care is taken to pack items so that they survive the perilous journey through the post, it is still a reality that these fragile pieces can get damaged. If your parcel is obviously rattling when it arrives, please take care when unwrapping it to ensure you do not injure yourself. You will be required to take photographs of the packaging and the damaged goods so that Legacy Antiques and Collectibles Ltd can pursue an insurance claim.

PLEASE NOTE that customers are always refunded by Legacy Antiques and Collectibles once this information has been provided; insurance claims are not the responsibility of the buyer. In some cases, a like-for-like replacement may be available (if preferred).

Our terms and conditions are available to view here. All purchases made from Legacy Antiques and Collectibles Ltd are processed on the understanding that the customer has agreed to and accepted all of our terms.

As of 2024 and owing to a considerable back catalogue of items, I am not looking to acquire any additional stock from individuals

Legacy Antiques and Collectibles Ltd does not offer a valuation or identification service. There are too many variables to consider when valuing items, including location, condition, selling platform and current trends. I recommend that you contact your local auction house or make an estimate based on an average price taken from completed online auction listings.

Due to the high number of emails received on a daily basis, any messages received regarding sales, valuation or identification will not be responded to.