Refund Policy

You have the statutory right to cancel a purchase or return any products you have purchased within fourteen (14) days, starting the day after the goods come into your physical possession or the possession of the person you have the goods delivered to. To do so you must notify us in writing or other durable medium (including email) within those fourteen (14) days. We advise that you obtain a durable proof of cancellation (email, letter etc.), for reference purposes.

You must return the item(s) without delay within fourteen (14) days of your notice to cancel. You will then be entitled to a full refund of the original purchase price and outbound postage costs, which will be paid within fourteen (14) days of the receipt of the returned item(s). Please keep the products purchased in a saleable condition and retain the original packaging and labels in the condition it was provided. We reserve the right to ask the customer to pay all relevant costs of return of items. Items must be returned by a trackable means and the customer is responsible for the goods until they have been returned to Legacy Antiques and Collectibles Ltd. It is advised that the customer obtains a receipt to show proof of posting.

If you have asked for an express delivery service that is more than the standard shipping charge for the delivery of your item(s) then we are only obliged to refund the basic delivery cost.

For large items that cannot be sent via post or have been delivered in person, there will be a charge for the collection that equals the initial delivery charge.
All time periods relating to cancellation, returning of goods and refunds will be extended to the next working day if they end on a non-working day (Saturday, Sunday, or Bank Holiday).

After this fourteen (14) day period has expired we will be unable to accept returns of any items purchased, unless faulty.

In the event that you discover any defect in the goods for which you require compensation or other remedy, you must report the defect within fourteen (14) days of the date you receive them. Please keep the products purchased in the condition in which they were received and retain the original packaging in the condition in which it was provided. We will require photographic evidence of the state of the item and of its packaging before a refund or replacement can be offered. Should you be adjudged to be eligible for a refund, you will receive this within fourteen (14) days via your original method of payment.

Any non-faulty items returned will always be returned at the expense of the customer.

These terms and conditions have been written in accordance with the Consumer Rights Act 2015.