Terms & Conditions

Product Description

Whilst every effort is made to ensure accuracy, all statements made by us in the item description are statements of opinion and are not to be relied on as statements of fact. Such statements do not constitute a representation, warranty, or assumption of liability by us of any kind.

ALL DIMENSIONS ARE APPROXIMATE

Due to the handmade nature of the majority of our products, we urge customers to check all details given within the description, especially the dimensions, to ensure that the item(s) is/are suitable for the intended use. Although we offer a ‘no quibble’ returns policy, any non-faulty items will always be returned at the expense of the customer.

Payment

Full payment must be received prior to delivery or upon collection.

Payment may be made via Stripe through our website. Please note that goods will not be dispatched until funds have been cleared. Customers should allow up to seven (7) working days in this instance.

BACS are accepted; you must get in touch with us prior to purchasing to arrange this.

Cash payments will only be accepted in the case of goods collected in person.

Legacy Antiques and Collectibles Ltd is committed to respecting the privacy of its customers. We understand that card security is a high priority and we have taken every precaution to ensure that this information is collected and stored accurately and confidentially without danger of unauthorised access. For full details of our privacy policy, please click here.

Personal Data

When you use our website (www.legacyantiques.co.uk), you are entering into an agreement that you fully understand and accept our terms and conditions. For full details of our privacy policy, please click here.

Dispatch

Wherever possible, we will endeavour to dispatch goods within five (5) working days of receipt of payment. If, for any reason, an item is required urgently, please contact us as soon as possible and preferably prior to purchase. We will then do our best to accommodate you. However, Legacy Antiques and Collectibles Ltd cannot be held responsible for any losses due to any delay in postal delivery. We will always notify customers as soon as possible if we are unable to ship products within the five (5) working days we have stated above.

Most items are shipped via insured methods, and we will always try to offer a competitive shipping rate; any monies paid for shipping that are excess to what is required will be refunded to the customer after shipping. Please note that we will not send items by ‘cheap’ methods or via budget couriers.

Due to their reliability and efficiency, we mostly employ the services of the Royal Mail and Parcelforce. We may, from time to time, use other couriers; in this event, we will advise you of your options before shipping.

Returns and Refunds

You have the statutory right to cancel a purchase or return any products you have purchased within fourteen (14) days, starting the day after the goods come into your physical possession or the possession of the person you have the goods delivered to. To do so you must notify us in writing or other durable medium (including email) within those fourteen (14) days. We advise that you obtain a durable proof of cancellation (email, letter etc.), for reference purposes.

You must return the item(s) without delay within fourteen (14) days of your notice to cancel. You will then be entitled to a full refund of the original purchase price and outbound postage costs, which will be paid within fourteen (14) days of the receipt of the returned item(s). Please keep the products purchased in a saleable condition and retain the original packaging in the condition it was provided. We reserve the right to ask the customer to pay all relevant costs of return of items. Item must be returned by a trackable means and the customer is responsible for the goods until they have been returned to Legacy Antiques and Collectibles Ltd. It is advised that the customer obtains a receipt to show proof of posting.

If you have asked for an express delivery service that is more than the standard shipping charge for the delivery of your item(s) then we are only obliged to refund the basic delivery cost.

For large items that cannot be sent via post or have been delivered in person, there will be a charge for the collection that equals the initial delivery charge.
All time periods relating to cancellation, returning of goods and refunds will be extended to the next working day if they end on a non-working day (Saturday, Sunday, or Bank Holiday).

After this fourteen (14) day period has expired we will be unable to accept returns of any items purchased, unless faulty.

In the event that you discover any defect in the goods for which you require compensation or other remedy, you must report the defect within fourteen (14) days of the date you receive them. Please keep the products purchased in the condition in which they were received and retain the original packaging in the condition in which it was provided. We will require photographic evidence of the state of the item and of its packaging before a refund or replacement can be offered. Should you be adjudged to be eligible for a refund, you will receive this within fourteen (14) days via your original method of payment.

Any non-faulty items returned will always be returned at the expense of the customer.

These terms and conditions have been written in accordance with the Consumer Rights Act 2015.