Frequently Asked Questions
Q. It says ‘Pair of…’ and the quantity listed is 2 – what does this mean?
A. The listing is for a pair of items, and there are two pairs available. We find it best to split large sets of items up to give people the choice to buy as many or as few as they want.
Q. What is the size of the item?
A. All pieces of stock have been carefully measured, with each dimension given in the description. It is vital that you (the customer) check this information to ensure that it meets your requirements before purchasing. All items are listed as what they were intended for, and not necessarily what they’re suitable for now. This is relevant when purchasing stemware pre-1950; what is listed as a Georgian or Victorian wine glass may only be functional as a modern-day sherry or liqueur glass.
Q. What is the condition of the item?
A. All items have a condition report at the end of their description. Each piece has been individually assessed and anything beyond standard ‘wear and tear’ is mentioned, including manufacturing flaws. Please be aware that all items are second hand and some wear (commensurate with age and use) is to be expected.
Q. I’m looking for more than one of the same thing – do you have multiples?
A. Although many pieces are ‘one-offs’, there may be more than one item or lot available. If items are deemed more or less identical, they will be under the same stock number with a multiple quantity e.g. LAC 005331 has a listed quantity of 2. If there is a slight difference in the dimensions then items or lots will be listed separately to allow customers to choose the best match for them. If you are looking for multiples but can’t find what you’re looking for, don’t hesitate to contact us with your request.
Q. I can’t quite find what I’m looking for – do you source items?
A. Yes, certainly! Whether it is Georgian or Victorian stemware or even 20th century British lead crystal, feel free to contact us pictures along with dimensions (if known) and quantity required and we will do our best to find them for you. Please be aware that stock purchasing is a random process and so we unable to give an estimated timescale in which pieces will be found.
Q. Can you gift wrap my item?
A. Unfortunately due to the huge variety of sizes and shapes of items, we are unable to offer a presentation box or gift wrapping service. There is, however, the option to have a gift card written to add to your parcel (at an additional cost).
Q. Can I visit your shop to view an item before purchasing?
A. Legacy Antiques and Collectibles Ltd trades exclusively online, and therefore does not have a ‘physical’ shop. However, we are always happy to meet customers either at the warehouse in Somerset or in and around the Bath area. Viewings must be arranged in advance as the warehouse is not generally open to the public.
Q. Where do you ship to?
A. Legacy Antiques and Collectibles Ltd has always offered worldwide shipping. However, in some cases, items are either too large or too high value to be covered by shipping insurance. Unfortunately, this means that these items cannot be shipped outside of the UK and are offered for collection only. There is a shipping calculator on the website that can be used when items are placed in the basket, but you are welcome to get in touch for a tailored shipping quote if purchasing multiple items. Please ensure that you quote the Stock Reference Number of the item(s) you are interested in; this is available on each product page.
Q. How quickly do you dispatch orders?
A. We always try to fulfil orders as quickly as possible but items may take up to 7 days to arrive (UK Mainland). If you require your item(s) urgently then please get in touch as this can usually be arranged.
Q. How quickly will my item arrive?
A. Purchases made and shipped within the UK will usually be sent via Royal Mail First Class Signed-For, Royal Mail Special Delivery Next Day (1pm) or Parcelforce 48, depending on the size and value of the parcel. Special Delivery items are guaranteed to arrive by 1pm the day after they have been shipped and will require a signature upon arrival. Royal Mail First Class Signed-For is similar to Special Delivery but may take an additional day to arrive (at busy periods). Parcelforce 48 is delivered two days after it has been posted, but it can take three days depending on whether the item was posted before or after the last collection.
For guaranteed delivery at the weekend, an additional fee may apply.
Items posted to Europe are estimated at arriving within 3 to 5 working days from the date of shipping.
Items posted to the Rest of the World are estimated at arriving within 5 to 7 working days from the date of shipping.
The delivery times quoted above are estimates and may be delayed depending on the time of year.
Q. Do you offer a postage discount for multiple purchases?
A. We endeavour to offer the best shipping price to customers and will always refund any excess if a parcel works out cheaper than expected. The shipping calculator on the website can sometimes work out a little high as there are multiple factors to consider when shipping, including size, weight, destination country and insurance. If you are in doubt, please don’t hesitate to get in touch quoting the stock number(s) and the shipping address and we will calculate the most economical and efficient method.
Q. My item is a gift – can you send it to a different address?
A. We are always happy to send gifted items to friends or family on your behalf. Receipts can be left out of the parcel and sent to the billing address (if requested) and a note or gift card can be written on your behalf (at an additional cost). Items can also be sent out to arrive on or before a specific day, if requested in advance.
Q. Can I collect my item and save the postage money?
A. Of course! As previously mentioned, collection will need to be organised in advance from either the warehouse in Norton St. Philip, or within the local area (Somerset).
Q. I’m interested in a piece of furniture – do you deliver?
A. Although larger items are listed as ‘collection in person’, it is sometimes possible for us to deliver an item to you, depending on your location. Please get in touch if you’d like a quote to deliver to your area.
Q. Where is my item?
A. All items are shipped via trackable methods and a signature will be required upon delivery. The tracking number is either emailed to you directly or uploaded to your order; this will automatically generate an email to the address you have provided. The tracking number can then be copied and pasted in to the courier's website to give you the whereabouts. It is always worth checking with your local sorting office if your item appears delayed, as quite frequently postal workers attempt delivery but do not always leave a card!
PAYMENT & PERSONAL DATA
Q. What payment methods do you accept?
A. Legacy Antiques and Collectibles Ltd processes payments via Worldpay. This allows us to accept credit cards from Visa, Mastercard, Maestro, and JCB. We also accept payments via PayPal.
We are also happy to accept other payment forms – cash on collection, postal orders, cheques (although these must be cleared before dispatch) and BACS. If opting for a method other than a credit or debit card, please get in touch so that this can be arranged.
Q. Do I need to pay any taxes on my purchase?
A. Legacy Antiques and Collectibles Ltd is not VAT registered, and therefore you are not required to pay VAT on your purchase(s). You may need to check if you are having the items sent to a country outside the UK as there may be import taxes. We mark all parcels requiring customers labels as containing ‘USED’ goods; this should keep additional charges to a minimum.
Q. What do you do with my personal data?
Using this website (www.legacyantiques.co.uk) consistutes acceptance of our terms. If you do not agree with our terms, please do not use this site.
RETURNS AND REFUNDS
Q. My item has arrived but it’s not quite what I wanted. What can I do?
A. We offer a fourteen (14) day 'no quibble' returns policy. You can read more about our returns policy HERE.
Q. Help! My item has been damaged in transit! What can I do?
A. While great care is taken to pack items so that they survive the perilous journey through the post, it is still a reality that these fragile pieces can get damaged. If your parcel is obviously rattling when it arrives, please take care when unwrapping it to ensure you do not injure yourself. You will be required to take photographs of the packaging and the damaged goods so that Legacy Antiques can pursue an insurance claim.
PLEASE NOTE that customers are always refunded by Legacy Antiques and Collectibles once this information has been provided; insurance claims are not the responsibility of the buyer. In some cases, a like-for-like replacement may be available (if preferred).
Q. What are the terms and conditions?
A. Our terms and conditions are available to view HERE. All purchases made from Legacy Antiques and Collectibles Ltd are processed on the understanding that the customer has agreed to and accepted all of our terms.
BUYING AND SELLING
Q. Do you buy items as well as sell them?
A. Legacy Antiques does not tend to buy individual items from private sellers but may be interested if you are selling a large suite or collection. Please contact us with a brief description of the item(s) you have to offer. We will let you know if we are interested; you will then need to send photographs, dimensions, and a detailed condition report. We will then be able to pursue this further.
Q. Do you offer a valuation or appraisal service?
A. Legacy Antiques and Collectibles Ltd does not offer a valuation or identification service. There are too many variables to consider when valuing items, including location, condition, selling platform and current trends. We recommend that you contact your local auction house or make an estimate based on an average price taken from completed online auction listings.
Due to the high number of emails received on a daily basis, any messages received regarding valuation or identification will not be responded to.